Support
1. Write to us
One address for anything: hello@vseti.io. Within a day, usually sooner. English or Russian, whichever you prefer.
What to put in the email
The app version and your phone model. Wi-Fi or mobile, and which operator. What colour the dot was and what the line under it said. Four lines are usually enough to find the cause on the first reply instead of the fifth.
What not to send
A list of the sites and apps you use, screenshots of your messages, passwords, or your recovery code. We do not ask for any of it: none of it is needed to work out what a route is doing.
2. The dot will not turn green
The main screen has three states and each means exactly what it says. Grey — the app is off and everything leaves your phone directly. Amber — the app is establishing the link to the node. Green — "You're online": the app is connected to the node, and the services that should go through it work.
If the dot stays amber or turns red, the app has not confirmed the link to the node and says so plainly rather than showing green just in case. An indicator you cannot trust is worse than no indicator. Most often it is the state of the mobile network at that moment. In order:
- Wait 10–20 seconds. The link to the node is not instant, and on a slow network that takes a noticeable while.
- Switch the button off and on again — which is what the app itself suggests when the node does not answer.
- Move between Wi-Fi and mobile data. On Wi-Fi and fixed-line connections this happens noticeably less.
- Close the app and open it again.
- Check in your phone's settings that the V Seti network configuration is still there and enabled: on iPhone it is under General, where network configurations are listed.
- If the dot still will not go green, write to us and name your operator and the type of network. Those emails get read first: they tell us more about the state of a node than anything else does.
At the bottom of the main screen on iPhone there is Diagnostics, which shows the one address the app checks against and, when nothing has answered yet, why. That screen is for us: if you are writing about a check that never finishes, a screenshot of it saves one round trip. You do not need to interpret it yourself. Android has no separate Diagnostics screen — if you are writing about a check that never finishes, attach a screenshot of the main screen.
3. First run
iPhone. iOS asks once for permission to add a network configuration — the ordinary step for any app that decides routes. Tap Allow and confirm with Face ID or your passcode. This is the one place where people stop.
Tapped Don't Allow? Nothing needs reinstalling: press the button on the main screen again and the prompt comes back. The app says as much — "iOS did not save the configuration."
Android. The system also asks once, and the first prompt sometimes dismisses itself. Press the button again and choose OK, which is exactly what the app tells you on screen.
After the first time you never have to open the app again: iPhone has a widget and a Control Center toggle, Android has a quick-settings tile.
4. Your account and a new phone
First run needs no account at all: the first week is there immediately, with no email and no signing in to anything. An account exists for exactly one purpose — so that the days you have left survive a change of phone.
- iPhone. Sign in with Apple. On the new phone, sign in with the same Apple ID and your days come back on their own. If you chose to relay your address through Apple, we never see the real one, and that makes no difference to recovery.
- Android. The account is the key the app creates on the device itself. That is why there is a recovery code: twenty characters, shown once, which moves the account onto a new install. Keep it — a screenshot in your gallery is fine.
- Email is optional. Add an address if you would rather not depend on the code. Neither first run nor everyday use depends on it, and nobody makes you confirm it.
- No phone number, anywhere. We do not ask for one and do not store one.
We keep the recovery code in a form it cannot be read back out of, so nobody can remind you of it — us included — and nobody can guess it either. It works once: after it moves the account to a new device, the old code stops working. If you have lost the code and never added an email, write to us. We will get your days back, but it will be a manual matter rather than one button.
5. Days, invitations and devices
There are no tiers. One set of services, the same for everyone — there are only days. While there are days the app turns on; when they run out it stops turning on and says so. Everything else on the phone works exactly as before: that traffic never went through the app anyway.
The first week arrives on its own, the moment you install it, one week per device. After that days come from invitations: for every person who enters your code on a new phone you both get 30 days, straight away, the same evening. Everyone has a code, and it is in the app on the Account screen, directly above the field where you would enter somebody else's.
One code, and as many people as you like can join with it — there is no cap. The credit is once per device: a second code from the same phone earns nothing. You cannot enter your own code, and you cannot enter the code of somebody who has already entered yours — an invitation runs one way. Somebody else's code is entered once ever; to keep days coming after that, do the inviting.
A second device on the same account costs 30 days, taken once when you add it. While you have fewer than that, a device cannot be added.
Payment will come later and will add exactly the same days. Until then there is no subscription, no renewal and no card on file anywhere in the service, so nothing can be charged — and there is correspondingly nothing to cancel.
If the days in the app do not match what you expected, that one is ours and we fix it. Write to us with your code and roughly when it happened.
6. Your data, and deleting your account
Your account is deleted in the app, with no email and no explanation; if you cannot find where, write to us and we will delete it the same day. Everything tied to it goes with it: installs, node assignment, referral links, payment records. Backups of the database roll over within 30 days — that is the last place a deleted record still exists for a while.
There are no traffic logs — not permanent ones, not temporary ones, not "just while we debug" ones. We do not know which sites and apps you open, when, or for how long, and there is no per-user byte counter. The full list of what does get written down is in the privacy notice; the terms are in the terms of use.
A copy of your data, or a correction to it, can be requested in the same email. We answer within 30 days, usually far sooner.
7. Short answers
Will the internet get slower?
What goes through the app takes a longer path, so its response time rises by tens of milliseconds. Nothing changes for anything else — that traffic never enters the app. For the same reason battery and mobile data usage are lower than when everything goes through a server.
What happens to my other apps?
Nothing. Their traffic does not enter this app; it leaves your phone the way it did before you installed it, from your address and at your usual speed. Banking apps, payments, government services, marketplaces, taxis and delivery are not in the set, and that is a decision rather than an omission.
What do I have to configure?
Nothing. No addresses, keys, files or country picker. The set of services arrives on its own and updates without a reinstall, so the set can change while the app stays the same. If an app asks you for a configuration file or a key, it is not this app.
Can I add my own service?
There is no field for it in the app: no files, no JSON, no pasting configurations. The set is the same for everyone and updates on its own. If something you use is missing from it, write to us — we read those requests and the set grows from them.
What do you store about me?
An account, a subscription status, and which node you are assigned to. No phone number, no name, no location. What does not exist cannot be lost or handed over — the details are in the privacy notice.
Is there a desktop version?
Not yet. This is iPhone and Android. Desktop is not in the near-term plan — one thing done properly beats three done partly.
The app stopped setting itself up after a reinstall.
That happens when an install has been detached from its account — the app says "this device is no longer set up". One email and we will put it right; there is no need to delete and reinstall.
Question not here? Just write: hello@vseti.io. We answer everything, including "I think I pressed the wrong thing".